Cancellation and money back

Last updated 11 November 2026

This policy covers paid plans (Club, Club Voyager and Club Plus). Payments run through Dodo Payments, our merchant of record, which sells the subscription to you and processes your payment, so Dodo's buyer terms apply alongside this policy.

Yearly billing: plans are billed once a year and renew every year, at the price shown when you subscribed (plus any sales tax or VAT), until you cancel.
Price changes: we tell you at least 14 days before a new price applies to you. It applies only from your next renewal, so you can cancel before then.
Money back within 12 days: within 12 days of any yearly payment, renewals included, you can ask for your money back in Account → Money back. We return 90% of what you paid to your original payment method; the other 10% covers payment processing costs that are not returned to us. Your plan ends straight away.
After 12 days, payments are final: we do not return a payment, or the unused part of a year, once the 12 days have passed.
Cancel any time: in Account, open Manage billing and cancel there, or email us. No reason needed.
Your plan stays: after you cancel, you keep every feature of your plan until the end of the year you already paid for. Then your access ends; your city, dream places and settings are kept if you join again.
No further charges: once you cancel, you are not charged again.
When the money arrives: banks usually show it within 5 to 10 business days.
Deleting your account does not cancel a paid plan by itself. Cancel in Manage billing first.
Your legal rights: nothing in this policy limits rights you have under the mandatory consumer law of your country.
A question about a charge: email hello@tripdaash.com from the address on your account. Please contact us before raising a dispute with your bank, so we can sort it out quickly.